55jj Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 55jj ("we," "us," or "the Company") collects, uses, stores, and discloses personal information obtained from users ("Player," "User," or "you") of the 55jj online gaming platform accessible at https://55jj.app (the "Platform"). This Policy applies to all services offered through the Platform, including casino games, sports betting, live dealer tables, account management, and customer support interactions.

By registering an account on 55jj or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside the 55jj Terms & Conditions, which govern your overall use of the Platform.

2. Data We Collect

55jj collects the following categories of personal data from players:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Username and encrypted password
• Profile photograph (where submitted for KYC purposes)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.3 Financial Data

• GCash or PayMaya account number
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other linked accounts)
• Transaction history, including deposits, withdrawals, wagers, and bonus credits
• Source of funds documentation (where required for AML compliance)

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, betting patterns, and wagering activity
• Login timestamps and access logs

2.5 Communications Data

• Records of live chat, email, and support ticket interactions with the 55jj team
• Responses to surveys, promotions, or feedback requests
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Data

55jj collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies and similar tracking technologies (see Section 7).
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and publicly available information used to verify your identity or comply with legal obligations.

4. How We Use Your Data

55jj processes your personal data for the following purposes:

• Account management: To create, maintain, and secure your 55jj account, including authentication and password recovery.
• Service delivery: To provide access to casino games, sports betting, live dealer tables, and all other Platform features.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other accepted payment methods.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with applicable anti-money laundering and responsible gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Legal compliance: To comply with applicable Philippine laws, PAGCOR guidelines, and any other regulatory obligations, including record-keeping and reporting requirements.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Responsible gaming: To monitor gaming activity and implement responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 55jj Platform.

5. Legal Basis for Processing

55jj processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR compliance requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

55jj does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing transactions.
• KYC and identity verification providers: Third-party services that assist with identity verification and age confirmation.
• Fraud prevention and security services: Providers that help detect and prevent fraudulent activity on the Platform.
• IT and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers operating under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to confidentiality obligations.

All third-party service providers engaged by 55jj are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection standards.

7. Cookies & Tracking

55jj uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and authentication. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform to help us identify areas for improvement.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content where you have consented. You may opt out of marketing cookies at any time via your account settings or browser controls.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the Platform.

8. Data Retention

55jj retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support and communications records are retained for three (3) years from the date of the interaction.
• Marketing preference data is retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Data Security

55jj implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 55jj Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

While 55jj takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Your Rights

As a data subject under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 55jj:

• Right to be informed: The right to know what personal data we collect and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may require identity verification before processing your request.

11. Children's Privacy

The 55jj Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with applicable law. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

12. Policy Changes

55jj reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by email or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 55jj Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all data-related enquiries within 30 days.